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Info from A to Z

Everything you need to know

In your room you will find a folder with all imporant information about your stay at the Romantik Hotel Spielmann. Please do not hesitate to contact us if you have any further questions.

We want to make your stay with us as enjoyable as possible and will be happy to meet your requests.

A

Alarm clock: You can set your radio/TV or telephone to wake you up in the morning. We will also be happy to give you a wake up call. Please contact a member of staff.

C

Check-out: See 'Departure'

Children's playroom: There is a children's play area on the 1st floor of the hotel. In the bar there is also a cupboard with a wide selection of games for guests of all ages.

Cosmetics: Our range of treatments can be found in our wellness folder. Please book well in advance. We are happy to advise you at the reception. 

D

Departure: Please clear your room by 11.00am. You are welcome to settle your hotel bill the evening before you leave.

Doctor: Let a member of staff know if you need medical assistance. For nighttime emergencies you can reach us by calling ☎  800

Dogs & pets: Access to the dining room the lawn by the pool and during mealtimes on the terrace only on request. Pets are not allowed in the entire "Stadl SPA" as well as the rock pool, incl. indoor areas. Any necessary final cleaning and the elimination of any damage incurred will be charged additionally. 

E

E-bike: We have for a small fee e-bikes available for your bike pleasure (subject to availability). 

E-car: There are 3 electric loading stations (of which 2x Tesla) for free. 

E-mail: Our E-mail address is: info@hotel-spielmann.com. We will be happy to send or receive e-mails on your behalf.

Events: We will inform you about events in the Tyrolean Zugspitz Arena as well as the surrounding area, e.g. on the "Gastfreund"-app. Information folders with attractions, current events and excursion destinatios are available at the reception. 

Extras: Any extras consumed during your stay with us will be added to your room bill. Every morning your room bill will be printed out and placed in the breakfast room. Please check it to make sure that the items listed correspond to what you have consumed. If everything is correct, please then sign the bill.

F

Fax: Our fax number is +43 5673 2225-5. We will be happy to send or receive faxes on your behalf.

Fire: Our hotel is equipped with a modern fire alarm system. If you hear the siren, please use one of the emergency exists shown on the map on the inside of your room door.

First aid: There is a first aid kit at reception to deal with minor injuries. For more details on medical emergencies see 'Doctor'.

Fitness: From 14 year! Our new fitness area guarantees the best training conditions with the most modern Technogym equipment. The following equipments help you to stay fit and complete your usual training routing: running belt, training-bike, cross-rainer and power-training equipment. 

Flowers: We are happy to order flowers for special occasions so that you can surprise your partner on holiday. Please order flowers well in advance.

G

Games: In the bar there is a cupboard containing a wide selection of card and board games for all the family.

Garage: Guests can book a space in our carport (covered parking area) or garage for an additional fee.

Guest card: At the reception you will receive your personal guest card. The guest card gives you free access to all buses in the region of the Tiroler Zugspitz Arena (from Ehrwald to Heiterwang) and even to the "Gästebus" (from Ehrwald to Grainau.Garmisch). Additionally, you get discounts at many facilities. For more details please refer to the guest card folder. 

H

Hiking: Detailed maps and route suggestions are available at the reception, but also on the "Gastfreund"-app. Once a week there is an "adventure tour day" with Christian Spielmann. 

I

Internet & wireless: We offer wireless internet (RomantikHotelSpielmann) throughout our hotel. Your personal access code can be found in your room. If you have any problems connecting to the internet then please do not hesitate to contact a member of staff at reception.

K

Kitchen: Our kitchen chef and his team take care of your phisical well-being. Please inform us if you have a special request or any special dietary requirements. 

L

Lost and found: Please hand in any items you have found to reception. The hotel assumes no liability for objects which have been left behind or lost.

Luggage: A member of staff will be happy to help you transport your luggage.

M

Massages: In our wellness-guide you'll find our range of massages and treatments. Please book well in advance. 

Minibar: Standard there is no minibar in our rooms, but if you want to keep some things cool, then we can provide a small refrigerator (subject to availability).

Music: We offer traditional live music every Thursday. 

O

Opening hours:
reception: from 08:00 a.m. to 09:00 p.m.
rock pool: from 07:30 a.m. to 07:00 p.m.
non-nude sauna: from 02:00 p.m. to 07:00 p.m.
Stadl SPA: from 02:00 p.m. to 07:00 p.m. (adults only - from 14 years)
Fitness: from 07:30 a.m. to 07:00 p.m. (adults only - from 14 years)
Ski-Bike-bootroom: from 07:30 a.m. to 07:00 p.m.

P

Packed lunch: We will be happy to prepare for a fee a packed lunch for you. 

Parking: We do have free parking spaces. Please do not park your vehicle directly in front of the hotel. You are also welcome to park your car in our carport or garage for a small additional fee. There are also 3 e-chariging stations (2 of them Tesla). These parking spaces are reserved for e-cars. 

Payment: Guests are encouraged to settle their bill in cash, but we also accept debit and credit cards (MasterCard or VISA). We recommend that you settle your bill the evening before you leave.

R

Reception: Our reception desk is open daily from 8.30am until 9.30pm.  

Repairs: Please let us know straight away if anything is broken. We will repair the damage as quickly as possible.

Restaurant: We serve snacks, cakes and ice cream from 9:00 a.m. until 8:30 p.m. Our à la carte restaurant is open from noon until 2:00 p.m. and from 6:00 p.m. until 8:30 p.m. 

Room key: Please take your room key with you if you leave the hotel in the evening. The doors are locked from 6:00 p.m. and the main entrance is locked from 9:30 p.m. 

S

Safe: In each room there is a safe with operating instructions. Guests can store small valuables in here, while larger valuables can be kept in the hotel safe at reception. Please be aware that the hotel cannot accept any liability for valuables which are not deposited in the room safe or at reception.

Ski-bike-bootroom: Our new ski-bike-bootroom with lockable lockers can be found on the 1st floor right next to the upper hotel entrance. This is video-monitored. 

Smoking: Smoking is not permitted in our hotel. 

Spa welcome pack: You will find a spa welcome pack in your room with sauna towels. Once you have used these towels and wish to receive fresh ones, please place them on the floor in your bathroom. They will be replaced in the morning. Sauna shoes are available from reception.

Swimming pool: Our new infinity rock pool has 110 m². Swim in the open air with a view on the wonderful mountains in our rear-round heated outdoor pool or rather in the attached indoor swimming area. In both areas you can let yourself be pampered by massage spray-jets. In addition, our bathing area offers you spacious rest rooms as well as a non-nude sauna. 

T

Taxi: We will be happy to organise a taxi for you. If you wish to call a taxi yourself the number is +43 664 266 7 166

Telephone: There is a telephone in each room. Outside calls can be received on the following number: +43 5673 2225 + room telephone number.

Television: Our HD televisions have 70 TV and radio channels in a range of languages. 

Tips: If you wish to leave a tip then please use the piggy bank at reception. The money is divided evenly between all members of staff. Thank you!

Tobacco: Cigarettes and cigars are available from reception.

V

Voucher: Give a person close to your heart something that everybody needs and nobody has: time! We will be happy to put together a custom-made hotel voucher for you.

W

Wireless internet: We offer free wireless internet throughout our hotel.

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